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Recruitment and Engagement Coordinator

Company: Home Instead
Location: Placentia
Posted on: November 16, 2022

Job Description:

Objective:The Recruitment and Engagement Coordinator is expected to perform a variety of duties for the recruitment of CAREGiversSM. The Recruitment and Engagement Coordinator is expected to recruit, screen, hire, train, and engage a staff of CAREGivers in order to provide the highest quality service to clients.Salary:$18.00 Hour / Plus recruitment bonuses!!Recruitment and Engagement Coordinator Primary Responsibilities:

  • Reflect the core values of K&J In Home Care Services, d.b.a. an independently owned and operated Home Instead franchise.
  • Answer each employment inquiry in a friendly, professional, and knowledgeable manner.
  • Develop and implement new recruitment strategies online and within the community.
  • Schedule and conduct applicant interviews in an efficient and professional manner.
  • Following the Home Instead Standards; conduct reference checks, criminal background and motor vehicle check and drug screens on all CAREGivers.
  • Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
  • Schedule and conduct CAREGiver orientation and all training including training required to meet Home Instead - Standards and additional optional training.
  • Develop engagement strategies that utilize the 5 CAREGiver needs to promote CAREGiver retention and satisfaction.
  • Schedule and conduct CAREGiver annual reviews and all supervision including regular performance conversations, accountabilities and problem resolution
  • Work in partnership with the Scheduling Department to coordinate CAREGiver schedules with an emphasis on creating high quality matches and extraordinary relationships.
  • Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
  • Prepare and publish the monthly newsletter within the deadline
  • Evaluate and update all orientation and training materials as needed
  • Plan and successfully execute all CAREGiver meetings
  • Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA
    • Maintain regular attendance at the office to execute job responsibilities
      • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
      • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
      • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.Knowledge, Skills and Abilities:
        • Must have an understanding of and uphold the policies and procedures established by K&J In Home Care Services,(d.b.a. an independently owned and operated Home Instead franchise)
        • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
        • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
        • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
        • Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
        • Must demonstrate knowledge of the senior care industry
        • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
        • Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
        • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
        • Must present a professional appearance and demeanor
        • Must have the ability to operate office equipment
        • Must be patient and congenial on the telephone
        • Must have computer skills and be proficient in Excel and Word
        • Must have the availability to work evenings or weekends as required
          • Must have the ability to perform duties in a professional office setting
          • Must have the ability to work as a part of a team
          • Must demonstrate excellent organizational skillsEach Home Instead franchise is independently owned and operated.

Keywords: Home Instead, Placentia , Recruitment and Engagement Coordinator, Other , Placentia, California

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