Help Desk Support

Company: Kforce Technology
Location: Placentia
Posted on: September 21, 2022

Job Description:

RESPONSIBILITIES:Kforce has a client in Placentia, CA that is seeking a Help Desk Support.

Responsibilities:

• The Help Desk Support provides Level 1 and Level 2 support
  
• Phone support, handling minor triage issues with basic troubleshooting and escalating all other issues to Level 2 and 3 support
  
• Maintaining, developing and supporting personal computers, servers, local and wide area network, software, and data communications technologies throughout the Firm, to maximize Firm-wide productivity and minimize system downtime
  
• As a Help Desk Support, this role assists with Helpdesk duties and installs hardware and software
  Job Requirements:REQUIREMENTS:
  • Ability to train end users
    
  • iPhone experience
    
  • Sound troubleshooting methodology
    
  • iOS troubleshooting experience
    
    
    Desired Skills:
    
    • Troubleshooting to resolution over the phone
      
    • Knowledge of enterprise computing environments
      
    • Time and task management skills
      
    • Organized and detail oriented
      
      
      Soft Skills:
      
      • Experience working with physicians
        
      • Experience presenting/training groups of up to 20 people is a plus
        
        
        Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology, Placentia , Help Desk Support, Other , Placentia, California