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Hospice Intake Coordinator - Placentia

Company: Brookdale Senior Living
Location: Placentia
Posted on: May 3, 2021

Job Description:


Brookdale Hospice of Placentia is currently seeking a Hospice Intake Associate (Non-Clinical) to join out team! Previous hospice or home healthcare experience required, intake coordinating experience required. Knowledge of EMR systems, Microsoft Office, Outlook, Excel. Work shift is from Tuesday through Saturday from 8am to 5pm.

Make Lives Better Including Your Own.

The happiness of those we serve is dependent on the happiness of our associates, so you'll receive competitive compensation and a benefits package with additional perks designed to make you smile. The work you do will be challenging yet rewarding. But you'll earn more than a paycheck; you can enjoy opportunities to grow your career, as well as ongoing programs catered to your health, financial, mental, and emotional needs. Most of all, we believe you can find purpose, meaning, and the chance to be a part of something bigger than yourself.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.

We believe that in order to best serve our residents and patients, we need to first serve our associates. One way we do that is through our benefits. Our offerings include, but are not limited to:

Full-time and part-time associate benefits:

  • 401(k) Retirement Savings Plan
  • Benefit plan package
  • Employee Stock Purchase Program
  • Pre-tax Commuter Benefit
  • Associate Compassion Fund
  • Associate Discounts
  • Identity theft protection
  • Pet savings and insurance plans
  • Voluntary benefits available

Full-time associate benefits:

  • Extensive Insurance Plans, including medical, dental, vision, flexible spending account, health savings account and more.
  • Paid Time Off
  • Adoption Benefit
  • Tuition Reimbursement
  • Company-provided life insurance and accidental death and dismemberment (AD&D)
  • Voluntary STD and LTD


Provide customer service to potential patients/families, professional referral sources, and Brookdale associates to effectively and efficiently coordinate referrals and respond to inquiries about Hospice services. Serve as a member on the Admissions Team for building and maintaining provider relationships.

Receives professional referrals (from discharge planners, physician offices, facility staff) and obtains the critical referral information in the form easiest for the referral source (electronic/fax notification, phone call, Hospice Care Coordinator (HCC) notification, etc.) to assure timely response and data entry into Home Care Home Base (HCHB). Receives potential patient/family inquiries regarding Hospice services. Obtains and inputs the basic information regarding the patient status in order to describe how Brookdale may assist, with a goal of scheduling a visit to initiate the relationship into HCHB. Schedules visits in coordination with Admissions staff to assure the appropriate staff makes the initial contact (depending on patient condition and family situation) to meet the professional referral source, and/or the patient/family initial service needs. Communicates with referral sources, attending physicians, Brookdale associates, and other agencies as needed, to coordinate initiation of hospice services. Maintains regular communication with all involved in the sign-on, consent, and admission assessment phases to assure seamless coordination of information and services. Provides solutions for callers seeking Hospice information. Maintains referral and admissions statistics as per protocol. Follows-up on all pending referrals on a routine basis. Documents timely on status and communicate the "Not Taken Under Care" patient status per protocol. Builds and maintains a close professional referral source relationship through timely written and phone communication through the admission phase and final disposition of referral, as appropriate. Builds and maintains a close relationship with Brookdale's Commercial Insurance and local third party insurers through timely written and verbal communications. Coordinates information between the two entities as necessary. Maintains HIPAA confidentiality of sensitive patient health care information. Participates in hospice orientation for new HCCs, cross training, and ongoing education programs. Demonstrates familiarity with policies of the organization and state(s) and federal regulations pertaining to hospice services. Participates on committees and special projects and other related duties as assigned.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.


Education and Experience

High School Diploma required. Associate/Bachelor degree in nursing and current State Registered Nurse (R.N.) license preferred. A minimum of two years of experience in an office setting, at least one year of home health agency office experience preferred. Proficiency with computer use and software applications including MS Office software products required and experience with EMR software preferred.

Certifications, Licenses, and Other Special RequirementsAbility to work varying hours, including weekends, nights and holidays.

Management/Decision MakingUses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.

Knowledge and SkillsHas a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Excellent oral and written communication skills, as well as exceptional customer service skills. Must have excellent organizational skills. Proficiency with computers and software applications such as Microsoft Office software.

Physical Demands and Working Conditions

  • Standing
  • Walking
  • Sitting
  • Use hands and fingers to handle or feel
  • Reach with hands and arms
  • Talk or hear
  • Ability to lift: up to 50 pounds
  • Vision
  • Requires interaction with co-workers, residents or vendors
  • Occasional weekend, evening or night work if needed to ensure shift coverage
  • On-Call on an as needed basis
  • Exposure to latex
  • Requires Travel: Occasionally

Brookdale is an equal opportunity employer and a drug-free workplace.

Keywords: Brookdale Senior Living, Placentia , Hospice Intake Coordinator - Placentia, Other , Placentia, California

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