Director, IS Business Operations & Performance
Company: Prosum
Location: Anaheim
Posted on: March 17, 2026
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Job Description:
Job Description Director, IS Business Operations & Performance
Pay Range: $70/hour to $100/hour Overview We are seeking a Director
of IS Business Operations & Performance to provide strategic
leadership for IT business operations and ensure strong alignment,
efficiency, and collaboration across teams. This role will play a
key part in optimizing operational performance, strengthening
cross-department coordination, and supporting organizational
priorities through data-driven insights and strategic planning. The
Director will partner closely with organizational leadership to
support decision-making, optimize resource allocation, and drive
operational excellence across the Information Systems organization.
Key Responsibilities Operational Leadership Provide strategic
leadership for day-to-day IS business operations, ensuring
coordination and alignment across infrastructure, applications, and
support teams. Direct the planning, management, and oversight of IT
business operations including performance management and resource
alignment. Serve as a leadership escalation point for
cross-functional operational issues requiring coordination and
resolution. Performance & Process Improvement Lead initiatives
focused on improving operational efficiency, workflow
standardization, and service quality. Develop and oversee
operational performance reporting, including metrics related to
resource utilization, service delivery, and operational activity.
Use performance data and insights to guide strategic planning and
continuous improvement initiatives. Collaboration & Communication
Lead cross-team communication strategies and operational forums to
promote transparency, alignment, and effective execution across IT
teams. Foster collaboration across technical teams and
organizational stakeholders to support strategic initiatives.
Strategic Planning & Resource Management Partner with finance and
leadership teams to support operational planning, forecasting, and
resource optimization. Monitor key initiatives and operational
trends to inform leadership decisions and planning efforts.
Workforce Development Provide strategic oversight and mentorship
for the IS Internship Program , ensuring it supports workforce
development and aligns with departmental goals. Champion a culture
of accountability, professional growth, and operational excellence
across the IT organization. Governance & Compliance Ensure
adherence to organizational policies, regulatory requirements, and
professional standards. Maintain ongoing professional development
and required certifications or licenses as applicable.
Qualifications Bachelor’s degree in Information Systems,
Information Technology, Business Administration , or a related
field (or equivalent experience). Significant leadership experience
within IT/Information Systems operations or business operations .
Proven experience leading operational performance management,
process improvement, and cross-team coordination initiatives.
Strong analytical skills with the ability to translate operational
data and metrics into actionable insights. Experience working
closely with executive leadership, finance teams, and
cross-functional stakeholders . Excellent communication,
leadership, and organizational skills.
Keywords: Prosum, Placentia , Director, IS Business Operations & Performance, IT / Software / Systems , Anaheim, California
