Customer Service Specialist
Company: OrthAlign Inc.
Location: East Irvine
Posted on: April 2, 2026
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Job Description:
OrthAlign, Inc. , a Smart Technologies, growing medical device
company, has an immediate opening for a Customer Service Specialist
in our Customer Service Department. This role is responsible for
managing the sales order entry process for Delivered Order Forms
(DOFs) and matching bill only purchase orders (POs). The Customer
Service Specialist serves as the primary source to identify, flag,
and resolve problematic DOFs and bill only POs . The Customer
Service Specialist is also responsible for answering phone calls
and checking voice messages, commission deductions, and light
department reporting. You will: Create Sales Orders to input all
DOFs into Expandable Identify problematic DOFs and work to resolve
them Match bill only POs to the correct DOF sales orders Identify
problematic bill only POs and work to resolve them Process
commission deduction transactions Manage incoming phone calls,
messages, and emails Perform administrative functions on the
computer throughout the workday You need: Experience in a general
office/business environment of at least 1 year Preferably a BS/BA
degree Strong proficiency using MS Office Suite (e.g., Word, Excel)
Excellent written and verbal communication skills Results-oriented
with appropriate urgency and tenacious follow-up Ability to work as
a collaborative team member as well as independently Excellent
attention to detail, producing high quality output appropriate to
broader context Flexibility and strong organizational skills with
ability to prioritize multiple tasks Sound judgment when making
decisions and communicating with peers and management Knowledge and
basic understanding of an ERP system (preferred) Basic math skills
Good memory skills Problem analysis and problem-solving skills We
offer: Competitive compensation including bonus and equity
Opportunities for career advancement Full benefits package An
evolving, engaging culture and workplace Nominated by our employees
as a Top Place to Work in Orange County! It is an exciting time at
OrthAlign - make your next career move with us! Please note that we
are unable to provide any type of sponsorship at this time.
Keywords: OrthAlign Inc., Placentia , Customer Service Specialist, Administration, Clerical , East Irvine, California
