Client Services Representative II - Bilingual Spanish Preferred Deposits
Company: Bank of America
Location: Anaheim
Posted on: April 2, 2026
|
|
|
Job Description:
Job Description: At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day. One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We’re devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being. Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization. Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us! Job Description: This job is responsible for
resolving routine client requests through calls, chats, or emails
in an inbound contact center environment. Key responsibilities
include working in a challenging environment, ensuring accuracy,
using logic, multi-tasking, toggling between systems, and
communicating resolutions while delivering a great client
experience. Job expectations include providing seamless service
delivery by answering client questions, resolving problems,
providing appropriate account maintenance, and looking for
opportunities to deepen relationships through digital solutions.
Responsibilities: Required to speak fluently in Spanish/English
Identifies client needs and recommends solutions when fraud has
been identified Records data captured during client interactions
accurately Identifies and escalates through appropriate channels
for items requiring risk review, exception handling, or further
analysis Reads frequent updates and learning materials, often while
on the call, and implements into conversations with speed and
accuracy Complies with industry regulations, bank procedures,
integrity levels of the department's system, and financial controls
Skills: Must be Fluent In Spanish/English Attention to Detail
Customer Service Management Customer and Client Focus Issue
Management Active Listening Adaptability Client Solutions Advisory
Data Collection and Entry Problem Solving Account Management
Analytical Thinking Client Experience Branding Fraud Management
Minimum Education Requirement: High School Diploma / GED /
Secondary School or equivalent Shift: 1st shift (United States of
America) Hours Per Week: 40 Pay Transparency details US - CA -
Anaheim - 300 S HARBOR BLVD - ANAHEIM MAIN OFFICE (CA7109) Pay and
benefits information Pay range $24.00 - $27.06 hourly pay, offers
to be determined based on experience, education and skill set.
Predictable pay This role is compensated with a base salary and is
not incentive eligible. Benefits This role is currently benefits
eligible. We provide industry-leading benefits, access to paid time
off, resources and support to our employees so they can make a
genuine impact and contribute to the sustainable growth of our
business and the communities we serve.
Keywords: Bank of America, Placentia , Client Services Representative II - Bilingual Spanish Preferred Deposits, Accounting, Auditing , Anaheim, California
