OR1 Field Resource & Capacity Manager - REMOTE
Company: Disability Solutions
Location: El Segundo
Posted on: May 3, 2024
Job Description:
I. Job Purpose and Core Tasks Develop and deploy workforce
management strategies nationwide. Partner with managers in
identifying demand, then propose and schedule resources to meet the
demand. Ensure the right number of skilled resources are in place
at the right time to handle forecasted workload. Identify gaps in
coverage and propose solutions for the best customer experience.
Attention to detail is critical for success. Must have the ability
to work well under pressure, with the ability to multitask.DUTIES &
RESPONSIBILITIES Responsibility Description Align Availability and
Demand
- Facilitate weekly execution of expertly matching demand to
availability, highlighting risks and mitigation plans
- Create a skills inventory database to help with "matching"
demand Lead Forecast Reviews
- Lead national forecasting reviews with all stakeholders to
socialize and solidify forecasts on a monthly basis Collaborate
Cross Functionality
- Work with national leads to understand the details of the
demand, including nuances and red flags with internal and external
customers Identify Risks
- Proactively look for capacity risks at a regional and national
level. Communicate risks in real time. Lead Communication Framework
- Lead in establishing a communication framework between the
"inventory/resources", management, and "customers" Resource
Partnership Management
- Lead in demand planning of 3rd party resources that are
contracted when our internal capacity is maximized Infrastructure
Management
- Manage the digital and non-digital toolset that supports
capacity planning
- Administrate a Workflorce planning system Customer Success
- Ensure "inventory/resources" arrive on-site for a successful
installation Summary KPIs The Practice Leader position will be
measured on the following Key Performance Indicators (KPIs): Metric
Description Forecast Accuracy and Demand Planning
- Provide a monthly demand forecast, National KPI standard to be
determined Communication Framework Standards
- Pass monthly audits of adherence to communication standards
Inventory Management
- Pass quarterly audits of inventory maintenance 3rd Party Spend
- Provide a quarterly spend and forecast report, with established
KPIs to 3rd party partner Cost Containment
- Reduction in travel costs due to proper capacity planning
Responsibilities: Align availability, forecast, and demand
- Forecasts demand, identifies availability, schedules resources
to meet demand
- Create best capacity plan for our business by managing
trade-offs between Customer Experience/Service Levels, Employee
Experience, Operational Flexibility, and Cost Effectiveness
- Identifies opportunities to improve the balance of workload
between sites and works with key stakeholders to develop procedures
and business rules to achieve desired results.
- Works closely with leadership to ensure resources are adequate
to deliver a successful customer experience
- Initiates the design, development, and implementation of
projects that optimize staffing, scheduling, shifts.
- Co-manages a resource database to measure performance of all
resources for each technical discipline.
- Reports weekly and monthly on need, forecast, and capacity
Collaborates cross functionally
- Establishes a regular cadence with leads and managers to
communicate performance, forecasts, insights, and
recommendations
- Creates a communication Framework by which national managers
can effectively request and schedule resources Resource Partnership
Manager
- Analyze and optimize spend and utilization metrics associated
with 3rd party resources
- Formalize working relationships with 3rd party supplemental
labor forces, which serve to fill internal resource gaps when
needed
- General business development with partners Infrastructure
Management
- Administrates a workforce planning toolset, both digital and
non-digital. Oversees the infrastructure to perform the functions
of the role. II. Minimum Knowledge, Education and Skill
Requirements RequiredMinimum years of relevant work experience:
- Requires at least 3-5 years relevant experience with Workforce
Management tools
- 3-5 years of project and program management experience
- Proven track record in process improvement Minimum education,
certifications and/or credentials:
- Bachelor's Degree (Finance or Business preferred) OR 10-15
years of relevant work experience Minimum soft skill requirements:
- Comfort in ambiguous or high stress situations
- Track record of working collaboratively in a matrix-ed
environment
- Demonstrated outstanding personal leadership
- Demonstrated pattern of intellectual curiosity
- A true team player with excellent interpersonal skills and the
ability to work with executives both within the company, its
partners, and its clients
- A sense of urgency and impatience with the status quo
- Excellent communication and organizational skills, proven
- Highest standards of ethical behavior
- Excellent at multitasking PreferredPreferred years of relevant
work experience:
- Knowledge and experience in the medical device and/or
healthcare marketplace preferred Preferred education,
certifications and/or credentials:
- Six Sigma Certification
- PMI Certification
- Business Analytics/Risk Management
- Workforce Certification Preferred hard skill requirements: see
required
- Preferred soft skill requirements: Knowledge and experience in
technical market segments preferred III. Essential Function
- Must be able to maintain productive working relationships and
treat fellow employees with respect.
- Has contact with: Their department, other departments, and
vendors when appropriate
- Physical requirement/Demands: Light
- Mental requirements/Emotional Demands: Ability to adapt and
demonstrate flexibility in dealing with changing priorities and
work situations.
- Interpersonal and communication skills: This position requires
the ability to communicate proactively and effectively; seek
necessary information, in a matrix environment IV. Core
Requirements
- Financial/Budgetary: Supervised Responsibility on Revenue and
Costs
- Safety: Adhere to KARL STORZ Safety protocols
- Quality: Adhere to KARL STORZ Quality Management System
- Supervision: Does not supervise others
- Authority to Sign (not applicable for North America):
- Travel: Up to 20% percent Your Benefits
- Medical / Dental / Vision including a state-of-the-art wellness
program and pet insurance, too!*
- 3 weeks vacation, 11 holidays plus paid sick time*
- Up to 8 weeks of 100% paid company parental leave**
- 401(k) retirement savings plan providing a match of 60% of the
employee's first 6% contribution (up to IRS limits)
- Section 125 Flexible Spending Accounts
- Life, STD, LTD & LTC Insurance
- We prepay your tuition up to $5,250 per year! - Tuition
pre-imbursement
- Fitness reimbursement of up to $200 annually
- Employee referral program of up to $2,000 per hire
- And much more! *Field sales, internships, and part-time
employees are not eligible except where required by state law.
Non-employees, including temporary workers and consultants, are not
eligible to participate in the KARL STORZ benefits program. **To
include, maternal/paternal leave, adoption, and fostering of a
child. KARL STORZ reserves the right to change or modify the
employee's job description whether orally or in writing, at any
time during the employment relationship. Additionally, KARL STORZ,
through its supervisors, may require an employee to perform duties
outside their normal description within the sole discretion of the
supervisor. Employees must comply will all applicable KARL STORZ
policies and procedures.Credentialing requirements at KARL
STORZKARL STORZ is committed to maintaining a safe work environment
for our employees and customers. Most field-based roles at KARL
STORZ require hospital credentialing/health screens as a condition
of employment. Credentialing can include required vaccinations,
health screens & other requirements as outlined by our customers.
During the interview process, we encourage you to ask how
credentialing/health screens may impact the role you are seeking
and if you require any reasonable accommodations regarding these
requirements.Pay TransparencyThe pay range and/or hourly pay rate
listed is a good faith determination of potential base compensation
that may be offered to a successful applicant for this position at
the time of this job posting and may be modified in the future.
When determining a specific team member's base salary and/or hourly
pay rate, several factors will be considered including such things
as location, specialty, service line, years of relevant experience,
education, professional credentials, internal equity, and the
amount budgeted for the role.Equal Employment Opportunity &
Reasonable Accommodation StatementKARL STORZ is committed to
creating an inclusive space where employees are valued for their
skills and unique experiences. To achieve this goal, we are
committed to diverse voices, and all applicants will receive
consideration without regard to race, color, sex, national origin,
disability, veteran status, or any other protected characteristic.
KARL STORZ is also committed to providing reasonable accommodations
during our recruitment process. Should you need assistance or
accommodation please email us at taoperations@karlstorz.com.Get in
Contact
Keywords: Disability Solutions, Placentia , OR1 Field Resource & Capacity Manager - REMOTE, Accounting, Auditing , El Segundo, California
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